Effective Date: January 27, 2026

This Privacy Policy describes how Kompulix ("we," "us," or "our"), an e-commerce platform operating in Bangladesh, collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from our website (the "Site").

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

1.1 Information You Directly Provide

When you interact with the Site, you may provide us with the following Personal Information:

Identity Data: Name, date of birth, gender, and national ID (if required for specific services).
Contact Data: Billing address, shipping address, email address, and phone number (mobile and landline).
Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
Account Data: Username and password, security questions, and preferences.

1.2 Information Collected Automatically (Usage Data)

When you access the Site, we automatically collect certain information about your device and interaction:

Device Data: IP address, browser type, operating system, time zone settings, and device identifiers.
Log Data: Pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Location Data: General geographical location (city/district) based on IP address for delivery purposes.

2. How We Use Your Information

We use the collected data for the following essential purposes:

Fulfillment of Orders: To process your purchases, payment information, arrange for shipping, and provide you with invoices and order confirmations.
Account Management: To manage your registration as a user and provide customer support.
Communication: To send you updates regarding your order status, promotional offers (if consented), and important service announcements.
Service Improvement: To analyze how the Site is used, measure the effectiveness of our campaigns, troubleshoot problems, and improve website functionality and user experience.
Security & Compliance: To prevent fraudulent transactions, ensure the security of our platform, and comply with legal requirements and regulations in Bangladesh.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your Personal Information with third parties when necessary to operate our business and provide services:

Service Providers: We share necessary data with third parties who perform services on our behalf, such as:
- Payment Processors (e.g., bKash, Nagad, Banks): To facilitate transactions.
- Logistics Partners: To arrange and manage product delivery to your address.
- IT Support: For hosting and system maintenance.
Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Bangladesh).

4. Data Retention and Security

4.1 Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax and accounting purposes).

4.2 Data Security Commitment

Kompulix is committed to protecting your data. We implement industry-standard physical, electronic, and procedural safeguards to secure your information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet is $100\%$ secure, and we cannot guarantee absolute security.

5. Your Rights

As a user of Kompulix, you have the right to:

Access: Request a copy of the Personal Information we hold about you.
Correction: Request that we correct any inaccurate or incomplete data we hold about you.
Opt-Out: Withdraw consent to receive marketing communications at any time by using the "unsubscribe" link in the emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

6. Use of Cookies

Our website uses "Cookies"—small data files stored on your device—to enhance your browsing experience. Cookies are used to:

Remember items in your shopping cart.
Analyze site traffic and usage patterns.
Personalize content and advertisements.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some parts of the Site may not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or phone: